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We care about your privacy.

At Retr,  we are committed to protecting the privacy of the individuals we interact with through our customer service and engagement services on behalf of our clients. This Privacy Policy outlines our practices concerning the collection, use, and sharing of personal data through our services on platforms such as Facebook, Instagram, and WhatsApp.

 

Information Collection

We collect information that you provide to us directly or through your interactions with our chatbots and messaging services. This may include:

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User Account Information

  • Full name

  • Email address

  • Phone number (if applicable)

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Customer Interaction Data

  • Messages received and sent through the platform

  • Interaction history with the AI chatbot

  • Customer feedback and responses to surveys or polls

  • Any personal data shared by customers during interactions with the chatbot or direct messaging features

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Technical and Usage Data

  • Login data (time and duration of sessions)

  • Web pages visited, including time spent on pages and click paths

  • Interaction data with the service’s interface (clicks, mouse movement, scrolling)*

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E-commerce Transaction Data

  • Details of transactions and interactions facilitated by the platform (potentially including items purchased, purchase history, and cart contents)

 

Customer Service Data

  • Queries and requests made to your customer service team

  • Feedback and ratings provided about the service

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Use of Information

Retr is committed to safeguarding the privacy and security of our users' data. This section outlines how we collect, use, process, and protect the personal data of our users and their customers through our AI software solution and associated services.

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Collection and Use of Data

  • We collect personal data to provide and enhance our services, including:

  • User Account Information: To set up and manage user accounts, enabling access to our services.

  • Customer Interaction Data: To facilitate and improve customer service interactions via our AI chatbots and direct messaging services.

  • Technical and Usage Data: For operational purposes, service improvement, and to personalise the user experience.

  • E-commerce Transaction Data: To process and facilitate transactions made through our platform.

  • Integration Data: To enable seamless integration with social media and e-commerce platforms.

    The personal data collected is integral to delivering our services, improving user and customer experiences, and developing new features.

     

Data Sharing and Disclosure

Retr is dedicated to maintaining the trust and privacy of our users. This section explains the circumstances under which we might share user information with third parties. We commit to sharing information only in ways that are described in this privacy policy and in accordance with user consent and applicable laws.

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Sharing Information with Clients

We may share information with our e-commerce business clients to facilitate

customer service and engagement services. This includes sharing data collected through our AI software solutions and direct messaging services to enhance the quality of customer interactions and support provided by our clients.

 

Service Providers and Partners
We engage with various service providers and partners who assist us in operating

our services, conducting our business, and serving our users. These may include vendors and third-party service providers who assist with data processing, payment processing, analytics, and other operational functions. All service providers and partners are obligated through formal agreements to maintain the confidentiality of the information and to use it only for the purposes of providing the services we have contracted them for.


Legal Requirements and Law Enforcement

  • We may disclose your information to authorities, law enforcement agencies, or other parties if we believe it's necessary to comply with a legal obligation, court order, or in response to a legal process.

  • Additionally, we may share your information when we believe it's necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

 

Protection of Rights and Safety
We may share information to protect the rights, property, or safety of Retr

our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction purposes.\

Users have the right to opt-out of certain uses and disclosures of their personal information. Where you have consented to the processing of your personal information by Retr you may withdraw that consent at any time and opt-out to further processing by contacting us.

We will update this section in response to changes in our practices, the services we offer, and legal requirements. We encourage users to review this section periodically for the latest information on our privacy practices.

 

Data Security
Retr recognizes the importance of safeguarding the personal information of our users. We are committed to protecting the data collected through our services from unauthorized access, disclosure, alteration, and destruction. To achieve this, we have implemented a comprehensive set of technical and organizational measures designed to secure your personal information.

 

Technical Measures

  • Encryption: All sensitive data, including personal information and transaction details,

    is encrypted during transmission over networks and at rest. We use strong encryption

    protocols to ensure the confidentiality and integrity of your data.

  • Access Controls: Access to personal information is strictly limited to authorized

    personnel who have a legitimate business need to access the data. We enforce strict access control policies and use authentication mechanisms to ensure data access is protected.

  • Network Security: Our network infrastructure is secured with firewalls, intrusion detection systems, and regular monitoring to prevent unauthorized access and potential threats. We regularly update our security systems to respond to evolving security challenges.

  • Data Protection Policies: We have established comprehensive data protection policies that outline our commitment to data security and the steps we take to maintain it. These policies are regularly reviewed and updated.

    We recognize that security threats are continually evolving, and as such, we are committed to regularly reviewing and updating our security measures to adapt to new challenges. Our goal is to continuously improve our security posture to protect against unauthorized access or data breaches.

     

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Changes to This Privacy Policy

Retr is committed to upholding the highest standards of privacy and data protection for our users. As part of this commitment, we continuously review and update our privacy practices and this Privacy Policy to reflect changes in our services, the data we collect and use, and regulatory requirements.

 

Updates and Modifications

We reserve the right to update or modify this Privacy Policy at any time. Such changes will be effective immediately upon posting the revised policy on our website. The date at the top of this Privacy Policy will indicate when it was last updated.

Notifications

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We understand the importance of keeping you informed about any changes to our Privacy Policy.

 

Therefore, we will notify you about significant changes by:

  • Posting a notice on our website.

  • Sending you an email to the address you have provided us, if applicable.

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We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our service after any changes to this policy will constitute your acceptance of such changes.


If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, we encourage you to contact us. We are committed to resolving any privacy-related issues promptly and transparently.

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